Fault Accident
Know Your Rights | Fault Accident
You have a legal right to choose where your car is repaired, even after a fault accident. By understanding your rights, you take control of the repair process. Therefore, we strongly recommend choosing a Manufacturer Approved Body Shop, where technicians follow official repair methods, use manufacturer-approved paint systems, and fit 100% genuine parts.
It is your choice where you get your vehicle repaired
Gillibrand Accident Repair Centre works with some of the country’s leading insurance companies, making it easier to handle your claim even if we are not your insurer’s ‘approved repairer.’
To begin, here is all you need to do:
- Report the claim to your insurance company
- Tell them you have chosen Gillibrand Accident Repair Centre
- Obtain a claim or reference number
- Contact us and we will take care of everything else
If your insurer suggests a different repairer, always check they are Manufacturer Approved for your vehicle, not just “insurance approved.” Many insurance-approved repairers focus on cost-saving repairs. However, Gillibrand Accident Repair Centre focuses on delivering quality you can trust.
Finally, do not let your insurer mislead you regarding courtesy cars or guarantees. We provide courtesy cars to customers as needed and guarantee all our work.
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