Privacy Policy

Last updated 25/11/2022

Gillibrand Accident Repair Centre is committed to protecting the privacy and security of your personal data.

This notice explains how we use any personal data about you, in accordance with the General Data Protection Regulations (GDPR).

Data Protection Principles

The GDPR sets out that personal data we hold about you must be:

  • Used lawfully, fairly and in a transparent way
  • Collected only for valid purposes that we have clearly explained to you and not used
    in any way that is incompatible with those purposes
  • Relevant to the purposes we have told you about and limited only to those purposes
  • Accurate and kept up to date
  • Kept only as long as it is necessary for the purposes we have told you about
  • Kept securely

The Kind Of Data We Would Hold About

Personal data means an information about an individual from which that person can be identified. We collect, store, and use the following types of personal data about you:

  • Personal contact details such as name, title, addresses, telephone numbers and email
  • Your credit card details and/or bank details
  • Your insurance claim details (if our work is part of an insurance claim)
  • Your vehicle information (make, model, registration number, VIN number)
  • Your proof of identity (driving licence and/or passport)
  • Your image on security CCTV around our site
  • Your communications with us and any feedback you provide

How Your Personal Data Is Collected

  • From you directly, either verbally or written
  • From your insurance company
  • From your fleet manager
  • From you accident management company

Some personal data may, where lawful to do so, or with your consent, be collected by us from third parties (e.g DVLA to check your driving licence when using our courtesy vehicles).

How We Use The Information About You

We will only use your personal data when the law allows us to in the following circumstances:

  • Where we need to perform our services to you
  • Where we need to comply with a legal obligation
  • Where necessary for legitimate interests by us or a third party, and your interest and fundamental rights do not override those interests. For instance, your insurance company.

Change Of Purpose

We will only use your personal data for the purposes for which we collected it. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please not that we may process your personal date without your knowledge or consent, where this is required or permitted by the law.

Automated DecisionMaking

We do not use any automated decisionmaking processes using your personal data.

Data Sharing

We will share your personal data with the third parties and other service providers where it is necessary to perform our services to you, or where we have another legitimate interest in doing so, or where required by the law.

We require third parties to respect the security of your data and to treat it in accordance with the law. We may transfer your personal data outside the European Economic Area (EEA). If we do, you can expect the same degree of protection in respect of your personal data as to that provided within the UK.

“Third parties” includes thirdparty service providers (including contractors and designated agents). The following third parties process personal date about you for the purposes shown:

Third Party Data Processing Purpose
Gillibrand Accident Repair Centre Management of repairs
Customer feedback surveys
Repair guarantees
Complaint handling
Hire vehicles not provided by ourselves directly
Vehicle Manufacturers Technical support
Supply of parts
Customer feedback surveys
Vehicle Dealerships Technical support
Supply of parts
Vehicle system diagnostics, repair and
Vehicle repairs beyond the scope of our own facilities
Vehicle Specialists Technical support
Vehicle repairs beyond the scope of our own facilities
Hire Vehicle Providers Hire of vehicles not provided by ourselves directly
Vehicle Recovery Agents Vehicle recovery, collections and delivery services
Software & Systems Providers Systems management of vehicle repair

We may also need to share your personal data with a regulator or to otherwise comply with the law.

Data Security

All third parties are required to take appropriate security measure to protect your personal data. We only permit third parties to process your personal data for specified purposes in accordance with our instructions, and not for their own purposes.

We have security measure to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. If we suspect that a date breech has occurred, we will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention How long we will use your data for

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements, this will usually be a maximum of seven years.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights of Access, Correction, Erasure and Restriction

Under certain circumstances, by law you have the right to:

  1. Request access to your personal data (“data subject access request”)
  2. Request correction of the personal data that we hold about you
  3. Request erasure of your personal data
  4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal data for direct marketing purposes
  5. Request the restriction of processing of your personal data
  6. Request the transfer of your personal data to another party
  7. Right to withdraw consent. To withdraw your consent please contact us directly. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have a legitimate basis for doing so in law

What If You Don’t Provide Personal Data

Please note that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from providing our services to you, or we may be prevented from complying with our legal obligations.

If you have any questions about this privacy notice, please contact us directly:

Gillibrand Accident Repair Centre
Challenge Court

Blakewater Road



01254 277100